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FAQ Category

FAQ

  • Q Are you a trading company or a manufactory

    A

    We are a manufactory, we supply the factory price with good quality, welcome to visit!


  • Q What’s your guarantee or the warranty of the quality if we buy your machines?

    A We offer you high quality machines whit 2 years guarantee and supply life-long technical support.
  • Q When can I get my machine after I paid?

    A

    Normally production time is around 30-60 days, the exactly depend on what kind of machine you order. The shipping time is based on your destination port.


  • Q How to install my machines when it arrives? How much the cost

    A

    We will send our engineers to your factory to install the machines and train your staff how to operate the machines.

    Customer pay air tickets go and back, accommodation and USD80/day/person.



  • Q How long time for installation?

    A  According your machines order, we will send one or two engineers to your plant, it will take about 10 days to 30 days
  • Q How about the spare parts?

    A We will send one year enough easy broken spare parts together with the machines, shipping together. During the warranty time, we will supply the spare parts with our cost including the delivery fees.

*CONTACT

Adress: 215622, No. 3,Lefeng Road, Zhaofeng, Leyu Town, Zhangjiagang City, Suzhou,
 Jiangsu, China 
Tel: 86-512-58960393
Fax: 86-512-58960036
Email: mars@marspackingmachine.com

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